Return Policy

To request a return, please send us an email: Click ==>


  • Items must be returned and received by UMX within thirty (30) days from the invoice date.
  • Returned items may be subject to a restocking fee.
  • All items must be returned in the original containers.


REFUSED SHIPMENT: If Buyer refuses entire/partial shipment and /or attempt to cancel or rescind this contract without legal excuse, UMX may opt to recover liquidated damages, consisting of 15% of the total invoice price plus all freight and handling charges.



CREDIT: All sales are final however, if UMX agrees to issue a credit, then Buyer must pay a restocking fee (15% of the invoice price plus all freight and handling charges) for goods returned and received by UMX within thirty (30) days from the invoice date. All returned products must be shipped FREIGHT PREPAID to UMX. Only products that are in brand new and resalable condition and accompanied with all accessories and copy of invoice will be accepted for credit.



RETURN MERCHANDISE AUTHORIZATION (RMA) PROCEDURE: To ensure fast service, Buyer must include a copy of invoice corresponding to the returned products. Failure in providing invoice will result in delayed or non-service.


SAMPLE & CUSTOM ORDERS: Sample and custom orders are absolute final and no returns will be accepted. For in stock items, no minimum order required. Any quantity of orders are welcome, but for any item, if the quantity ordered is listed on the first column of pricing list, it will be treated as small sample order. Therefore CANNOT be returned or exchanged. All items sold by the foot, such as cords, rhinestone chains, etc, will be considered as a custom order, and therefore cannot be returned or exchanged. Please check UMX website,  or call for the definition of sample order.



DELIVERY AND RISK OF LOSS: The risk of loss passes to Buyer upon delivery of the goods to the carrier. In the event of carrier's damage, loss or misdelivery of product, it shall be the responsibility of the Buyer to deal with the carrier. Delivery schedules are approximate only. UMX will make every reasonable effort to make delivery on time; however, UMX shall not be liable for late or lost shipment BY CARRIER.



Shortage, missing parts, or errors must be claimed within three (3) days after receipt of products, otherwise shipment is deemed to be completed. Buyer shall give UMX further reasonable time to cure any mistakes.




To request a return, please send us an email: Click ==>

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